Frequently Asked Questions

Sending prepaid load to the Philippines with our service is really easy. Just follow these steps:  https://pinoyloads.com/how-to-send-load

We accept VISA, MasterCard and American Express credit cards, processed securely by PayPal.

PayPal is the worldwide online payments system that allows you to pay online, using your credit card, your bank account or using money on your PayPal account. Credit card payment throught PayPal is really easy and takes just a few minutes for our buyers.

PinoyLoads automatically processes load transactions instantly as soon as you paid. Usually it takes a minute or two for the recipient to receive the load credits to his(her) phone. Yes, we don't keep you waiting.

Please note, here on PinoyLoads we make reasonable effort to keep our transactions secure. If this is your first purchase with us we may have to perform an additional verification of your order. This takes for us usually about 20 minutes, but may take longer if that is off-business hours. At any case we always do our best to perform verifications as soon as we can.

Here is something what we do well. First of all, after you've completed your payment with PayPal press "Return to merchant" link.

You will be redirected back to our page what shows how your order is being processed in real time! You don't need to make any additional efforts, just look how your load is being sent. In result you will see the confirmation or an alert if something goes wrong with your recipient number.

Additionally, we always send all status updates and confirmations to your email address instantly. You will always be up to date.

Yes. Together with the load your recipient gets a confirmation text message from the operator. This message includes the transaction trace number.

Same number we send to your email address, so if you need you always can identify every transaction with the recipient or directly with operator's customer service.