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Frequently Asked Questions

General

Q : How to send a prepaid load credit to my friend in the Philippines?

Sending prepaid load to the Philippines with our service is really easy. Just follow these steps:  https://pinoyloads.com/how-to-send-load

Making the payment

Q : How can i pay? What forms of payment do you accept?

We accept VISA, MasterCard and American Express credit cards, processed securely by PayPal.

Q : What is PayPal? Is this easy for me to pay throught PayPal?

PayPal is the worldwide online payments system that allows you to pay online, using your credit card, your bank account or using money on your PayPal account. Credit card payment throught PayPal is really easy and takes just a few minutes for our buyers.

Q : Is my payment secure?
Yes. PayPal uses modern encryption industry standards to keep your credit card protected and does not share with anyone (including us) your credit card details. 
We receive the amount of your payment from PayPal and we do not receive any private credit card details.
This makes your payment really secure.  
Also PayPal provides the Purchase Protection program for every buyer. 
You can read more about the Purchase Protection program on their site    https://www.paypal.com/webapps/mpp/paypal-safety-and-security
 

Processing your order

Q : How soon can i receive my load after i paid?

PinoyLoads automatically processes load transactions instantly as soon as you paid. Usually it takes a minute or two for the recipient to receive the load credits to his(her) phone. Yes, we don't keep you waiting.

Please note, here on PinoyLoads we make reasonable effort to keep our transactions secure. If this is your first purchase with us we may have to perform an additional verification of your order. This takes for us usually about 20 minutes, but may take longer if that is off-business hours. At any case we always do our best to perform verifications as soon as we can.

Q : I'm sending a load from another City/Country/Timezone/Planet. How do i know the status of my transaction?

Here is something what we do well. First of all, after you've completed your payment with PayPal press "Return to merchant" link.

You will be redirected back to our page what shows how your order is being processed in real time! You don't need to make any additional efforts, just look how your load is being sent. In result you will see the confirmation or an alert if something goes wrong with your recipient number.

Additionally, we always send all status updates and confirmations to your email address instantly. You will always be up to date.

Q : i've sent the load already. Can i trace my transaction with the recipient / operator?

Yes. Together with the load your recipient gets a confirmation text message from the operator. This message includes the transaction trace number.

Same number we send to your email address, so if you need you always can identify every transaction with the recipient or directly with operator's customer service.

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Continue
  • Philippine mobile codes

    Globe:  63905  63906  63915  63916

      63925  63926  63927 63935  63936 

      63937  63945  63956  63975  63976

      63994  63995  63996  63997  63817

    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    Smart:  63900  63907  63908  63909 

      63910  63911  63912  63913  63914

      63940  63918  63919  63920  63921

      63928  63929  63930  63938  63939

      63946  63947  63948  63949  63950

      63989  63998  63999  63813

    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

    Sun:          63  922  63923   63924  63931

     63932  63933  63934   63942

     63943  63944

  • Guarantee

    PinoyLoads has reputation of one of the fastest online loading station.
    All regular buyers receive instant load online with us any time of the day.
    If you are sending load to the Philippines PinoyLoads gives you a confirmation of successfull top up with each order.
    This confirmation contains the unique reference number from network carrier,same number gets your recipient.
    However, due to technical reasons delays may sometimes happen. In this case you will receive an email with all related info.

    If we are unable to deliver load
    within 24 hours,we will refund the full amount back to your paypal account.

    Some first time buyers may experience delay due to payment verification.

     

     

  • Support enquiry




  • About us

    Philippines is known as the texting capital of the world. With over 900 million text messages being sent everyday,mobile telephony has a significant place in the lives of Filipinos. We know how it s important to stay connected with your loved ones back to the Philippines. In order to provide you such best experience we founded PinoyLoads.com - a simple,but very fast and secure way to send recharge load to the Philippines.  With us you can buy Philippine prepaid load online being reside at any of 180 countries.  Our mission is to make your communications hassle-free. With over 5 thousand accurate load transactions past year, we put a lot effort  for you to know PinoyLoads as the fastest and well secured online loading station. All just like you want.

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